Dispute resolution details
Symmetry Financial Group PTY LTD trading as SYMMETRY PROPERTY FINANCE
ACN 116 889 555 | ABN 51 116 889 555
AUSTRALIAN CREDIT LICENCE NUMBER 382809
INTERNAL DISPUTE RESOLUTION (IDR)
Should you have a complain we will do the best to resolve it via our INTERNAL DISPUTE RESOLUTION process. Complaints can be made by contacting our Complains Contact person - David Coxon
By Email : david@symmetrygroup.com.au
By written letter : PO BOX 8104, SUBIACO EAST, WA, 6008
By Telephone : (08) 6380 1400
By Facsimile : (08) 9388 9690
In Person : 329 Hay Street, SUBIACO, WA, 6008
external dispute resolution (EDR)
SYMMETRY PROPERTY FINANCE is a member of an independent external dispute resolution scheme, the Australian Financial Complains Authority (AFCA), member number 44087 . If at any time, you feel your complaint remains unresolved or you wish AFCA to further investigate your complaint, you can contact AFCA as detailed below:
AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY
By Email : info@afca.org.au
By letter : Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
By Telephone : 1800 931 678 (free call)